Ontraport Review 2020 – Email Marketing Software Tested

Tons of Features, From Email Marketing, Automation, CRM & Payment Gateways. Is It Worth The Costs? All Revealed In The Webs Most In-depth Review

Ontraport Review Ratings
  • Pricing
  • Features
  • Email Deliverability
  • Ease of Use
  • Client Satisfaction
  • Customer Support
User Ratings - Click Stars to Vote
5 (2 votes)

Review Summary

Ontraport may be the giant you have never heard about.  Established in 2006 and offering the single most well-rounded solution for growing your business. Providing a full CRM, BPA, a complete Email Marketing & Automation Service, Landing Pages, and even payment gateway services, this is already a great package.  Add to that, Membership Site management and a completely automated Partner Management solution, and you have a worthy review winner.

Ontraport Email & Ecommerce

Review Winner

Ontraport: Best for Medium to Large Companies & High Growth Start-Ups, Ontraport Has Almost Everything Your Enterprise Will Need. 

Ontraport is the complete CRM & email marketing solution that becomes especially cost-effective for enterprises with large contact lists of more than 50,000 subscribers.

Ontraport is simply one of the best email marketing services around with a set of fully integrated CRM & eCommerce services that will grow your business.

Ontraport Review SummaryLikesDislikes
★ Best In Class Pricing For Large Clients✘ Pricey for Startups
★ Excellent Email Deliverability
★ Full Suite of CRM Features
★ Complete eCommerce Solutions
Visit Ontraport★ Fully Integrated Landing Pages & Payment Gateways
★ Dedicated Line To Account Manager


The Review Process

We have tested 30 of the most popular email marketing software vendors out of a list of over 100.  We have compared over 80 key features and benefits to be able to make a solid and fair comparison. In total, over 2,400 data points have been compiled over our months of testing.  For further details on what we tested, jump to the Main Email Marketing Testing & Comparison Page. 

Ontraport Pricing

There are two types of pricing models in the email marketing industry.

  1. Per Contact Pricing means you are charged for storage of a number of contacts; this model usually includes unlimited email sends.
  2. Per Email Pricing – this model usually means that you can have an unlimited number of contacts, but you pay per thousand email sends.

Most email marketing vendors also offer multiple tiers of service, a basic tier providing email messaging, autoresponders, and segmentation.  More advanced tiers usually provide more in-depth services such as email marketing automation, Customer Relationship Management (CRM), Sales Funnels, Payment Gateways, and landing pages.

When it comes to pricing, Ontraport is clearly targeting fast-growing businesses and medium to large enterprises.  Below you can see that Ontraport currently offers one of the lowest price points, and interestingly offers the broadest most integrated set of services for all business needs.

Important Points On Ontraport Pricing

  • Ontraport seems expensive at first, especially for companies that only need simple & cheap email marketing services, such as SendX or AWeber.
  • The pricing model’s Plus, Pro & Enterprise unlock a serious amount of features and powerful automation.
  • If you are experiencing rapid growth in your business, you may want to pay a little more upfront with Ontraport, so you will not need to migrate to this full-service marketing machine later.
  • Ontraport has only two serious rivals for a fully integrated Email Marketing & CRM system, GetResponse & ActiveCampaign.  If you compare the full-service enterprise tier for over 10,000 contacts, Ontraport is at least 30% to 50% cheaper.

Ontraport – The Best Enterprise Tier Pricing

Monthly Contract PricingOntraport Email & EcommerceActive Campaign
Enterprise Tier – 10K Contacts$297$499$1,199
Enterprise Tier – 50K Contacts$597Negotiation$1,199
Enterprise Tier – 100K Contacts$697Negotiation$1,199

View the Ontraport pricing page to view the tiers of service for yourself.

Competitor Pricing Table – Basic Service Tiers

These are the prices for the basic plans of the service providers, which generally include:

  • Email Marketing
  • Autoresponders
  • Automation Templates
  • Forms & Surveys
  • Tagging & Segmentation
Value RatingsSendX Email ServiceGet Response Email Marketing ServiceBenchmark EmailAWeber Email Marketing ServiceConstant Contact Email ServicesConvertKit Email & Sales ServicesMailchimp Email ServiceActive Campaign Email ServicesiContact Email Marketing ServiceOntraport Email & CRM ServicesMailJet Email ServiceSendinBlue Email Service
Free-TierNoNoYesNoNoNoYesNoNoNo6K/m - $09K/m - $0
500$7.49$15$13$19$17$25$15$9$30$7930K/m - $9.6540K/m - $25
2,500$15$25$30$29$38$49$50$39$50$14760K/m - $18.9560K/m - $39
10,000$39$65$76$69$81$119$99$111$110$297150K/m - $69120K/m - $67
25,000$112$145$144$149$191$166$219$179$199$497450K/m - $230350K/m - $173
50,0000$172$250$237$392$295$316$299$239$379$599=< 125K
Unlimited$2,999$99 per extra 100K
Cost per Contact (cents)0.390.650.740.690.81111.110.672.97NANA
Visit SendX ServicesVisit GetResponseVisit BenchmarkVisit AWeber ServicesVisit ConstantContactVisit ConvertKitVisit MailchimpVisit ActiveCampaignVisit iContact ServicesVisit OntraportVisit MailJet ServicesVisit SendinBlue

At industry-leading low price points on Enterprise Tier Services, Ontraport offers more features than nearly every other competitor, which means a great deal for you at 10,000 contacts or more.

Ontraport Email Marketing & Automation Features

Out of all the email marketing companies we tested, Ontraport offers the fullest suite of email marketing and automation features.

Like all of the services reviewed, they offer a huge selection of predesigned email templates and a good selection of high-quality images for use in your email campaigns.  The email design process is also fully drag-and-drop, making crafting your message a breeze.

Also included are predesigned and highly customizable email capture forms for your website.

All software providers offer Autoresponders, Email Sequencing, Customer Tagging, and Segmentation.  What separates Ontraport is the ease of implementation and the levels of automation available.  The video below will give you a good idea of how easy this process is.

Ontraport Email Marketing Automation Tour Video

Ontraport Features: Marketing Automation

Reporting & Analytics

Again, Ontraport leads the way in basic and advanced reporting and analytics.  You will have the ability to analyze and improve your campaigns with reporting that allows you to compare desktop versus mobile, regional performance, or even global performance.  The Ontraport Metrics Dashboard is highly configurable to report on the key performance metrics (KPI’s) important to your business.

Ontraport Metrics Video

Ontraport Features: Metrics Dashboard

[Related Post – Compare All Email Marketing Services Side By Side]

Of course, you can also see list growth, unsubscribes, and even social shares.  Finally and importantly, A/B Testing, the ability to test the email performance with different subject lines and content, is included even with the Basic starter package.

Advanced Features

In terms of advanced features, Ontraport is the only service that offers both 3rd party Webinar Integration but, most importantly, a fully integrated Webinar Service.  Webinars are an excellent way to engage your clients and share the advantages of your products and services, so having a fully integrated Webinar Service will have the following benefits:

  • Saving Money – Webinar Services can be quite expensive depending on your needs; Ontraport will also record, store, and enable the streaming of your recorded webinars in the future.
  • Saving Time – You are able to schedule the webinar quickly and target your audience based on your existing contacts, and then Ontraport will take care of the launch, reminders, and followups.
  • Improved Communication Process  – Finally, all the actions form your attendees will be tracked in your CRM and analytics so you can initiate further activities.

With the Enterprise service tier, you can host webinars for up to 500 people.

Time Zone Specific Delivery

If you operate a business that spans multiple timezones, then this feature is perfect for you.  Suppose you have a special offer that runs from 9 am to 5 pm on a specific day, you can use the Time Travel Feature you time your email’s arrival for exactly 9 am on that day in their timezone.

SMS Messaging Integration

This service has SMS integration, and interestingly only 4 out of our 11 services tested offer an SMS service.  SMS is a great way to remind your customers of time-critical actions, for example, confirming a table reservation, or reminding a client of their webinar reservation.

Postcard Marketing & Delivery

Interestingly Ontraport also offers a fully integrated postcard service. Nothing impresses a customer more than a postcard to say thank you, or wish them a happy birthday.

Surprisingly, not all email newsletter providers offer this service.  To view the other vendors offering this service, check out our Email Service Master Comparison Table.

Visit Ontraport

Ontraport Email Marketing Outreach Campaigns

Site Chat – The Only Thing Missing

Out of all tests, only three software vendors offer a fully integrated site chat function, Ontraport is not one of them.  An integrated chat function helps to complete the picture of communications.  Imagine, for example, that a customer visits your website, they ask a question via chat to your helpdesk.  Then later, they signup to your email list and again via your website have a conversation with the support team.  All of these interactions will be captured and will ultimately feed into the customer journey reporting and the Customer Relationship Management (CRM) system. As you will read below, you can even automatically assign a customer a score to be able to assess their interest in a specific product or service.

Membership Site Integration

Of all the research we have done, Ontraport is the only vendor to offer integrated membership site management.  This is a very important feature if you offer a subscription-based service.  Whether it is a content-driven or service driven product, an integrated method for linking your website’s services to continued membership payment subscription renewals can be a costly headache without an integrated service.

Enterprise Functions

Here we take a look at the functionality available for larger companies, specifically those with a dedicated salesforce and multiple roles within the marketing department.

Multiple User Accounts

For a multi-person marketing team, the ability to be able to collaborate on campaigns and assign roles to different employees is critical.  Multiple accounts are covered here in an elegant way enabling both internal employees and even external freelancers the right permissions to complete their tasks.  Each new user will cost an additional $47 per month.

Business Process Automation

This $47/m may sound a little expensive, but not when you understand that multiple users unlock powerful Business Process Automation (BPA).  You can use it to automate any collaboration, not just in the marketing department but in any part of your business, for example, talent acquisition or purchasing.

Sales Lead Team Workflow

Having the ability to assign hot prospects to members of the sales team is important for businesses that need personal contact with the customer; this is exactly what is enables with the sales lead team workflow services. Efficiency within sales is key to be able to grow sales and keep costs down.

Salesforce Integration

SalesForce.com is the industry leader when it comes to CRM, so being able to integrate your marketing department’s contact list to the Salesforce ecosystem can be critical for enterprise customers. Ontraport has developed its own integrated service to enable the seamless passage of customer data, messaging, collaboration, and messaging between the services.

Primary Features: Sales & Payments

The key to being able to automate the sales funnel shown in the previous section is to have the ability to integrate the landing pages into the process.  Many small businesses using WordPress, for example, will struggle to structure and host high-quality landing pages.  The challenge is getting your website to communicate with PayPal, Stripe, or Square.  If you have a reoccurring payment model, for example, a membership program, this is close to impossible to manage by yourself.

Not only does Ontraport offer a fully integrated landing page and payment processing service, but they also have integrated abandoned cart follow-ups, and effective customer Win Back automation.  This is an impressive collection of integrated services, which means you do not have to worry about using 3rd party integrators or solutions to try to automate your workflow.  This is as beneficial for SMB’s as it is for enterprise businesses.

Generating Your Own Salesforce – Partner Program

Ontraport is the only marketing automation company in our extensive research that offers an integrated partner management program.

Consider this, you have a great product, but you do not have the budget to fund a salesforce, or even more importantly, you want to be able to scale a workforce quickly and efficiently.  This is where Affiliate Marketing or a Partner Program excels.  You offer a fixed or recurring revenue stream to other businesses to promote your product, e.g., $50 per sale.

Implementing this by yourself is a seriously difficult challenge, tracking sales, payments, returns, it can quickly become a nightmare.  There are many companies out there that will offer this as a service, but believe me, they are expensive.

Ontraport solves this problem by offering a turnkey solution to partner management. The best thing about it is it is all included in the price, no extra charge.  Watch the Partner Program video to learn more.

Ontraport Partner & Affiliate Management

Ontraport Features: Partner Program

Visit Ontraport

Customer Relationship Mgt (CRM) & Remarketing

As mentioned previously, the CRM integration enables the whole service to integrate seamlessly.  Many email marketing companies claim to have a great CRM service, but only a few offer a lead rating system and cross-platform customer tracing.

Ontraport CRM Overview Video

Ontraport Features: Powerful CRM


SalesForce Automation – Lead Scoring & Journey Reporting

Ontraport - Evaluating A Customers Likelihood To Buy
Ontraport – Evaluating A Customers Likelihood To Buy

Consider this example, a customer sees your Facebook advert and takes action to visit your website for further information. They click around your lead pages, looking for further information on a product. Then later, they signup to your email list and then send an email to the support team.  All of these interactions will be captured and reported in the Customer Relationship Management (CRM) system. This appears to be a very interested and active customer.  Based on the Scoring System rules you create, you can flag a customer as a hot prospect and assign the task to a member of the sales team to reach out to them.

This exemplifies the cross-platform journey of a potential customer and enables you to reach out to hot prospects for a sale.

SalesForce Automation

Ontraport Features: Sales Force Automation

Security & Certifications

At this stage in the development of the internet, cybersecurity is of utmost importance.  High profile data leaks and hacks are resulting in large fines to businesses that do not adequately protect their customer’s data.

Email Service Provider Security Compliance Table

GDPR Compliant
SSL TLS Encryption
EU-US Privacy Shield

Ease of Use & Customer Ratings

Using as many independent sources as possible, we have rated the services provided.

Our rating on ease of use and design☆☆☆☆☆
Using the independent ratings from Trustpilot Users – we also filtered out obviously biased ratings.☆☆☆☆
Customer Twitter Sentiment Index☆☆☆☆☆
Support (Chat, Email, Phone)Chat, Email
Support Times12/7
Response TimeImmediate
Average Ratings of Support Times, Response Times & Accessibility☆☆☆☆

Ontraport scores highly in both ease of use and their modern approach to design.  Despite the vast and powerful array of features and functions, the service is easy to navigate and use.

Ontraport Review Summary

Ontraport may be the giant you have never heard about.  But they were established in 2006 and offer the single most well-rounded solution for growing your business. Offering a full CRM, BPA, a complete Email Marketing & Automation Service, Landing Pages, and even payment gateway services, this is already a great package.  Add to that, Membership Site management and a completely automated Partner Management solution, and you have a worthy review winner.

Visit Ontraport

[Related Post – Compare All Email Marketing Services Side By Side]

Ontraport Email Marketing – Full Features Data Sheet

Email Service ProviderOntraport Email & CRM Services
Value for Money☆☆☆☆☆
Ease of Use☆☆☆☆
Client Satisfaction☆☆☆☆☆
Total Stars28
Price ModelContact
Free OptionNo
500 Contacts$79
2,500 Contacts$147
10,000 Contacts$297
25,000 Contacts$497
50,0000 Contacts$599=< 125K
Unlimited Contacts$99 per extra 100K
Cost per Contact (cents)2.97
Primary Features eMail
eMail Templates
eMail Images
Email Form Templates
Drag & Drop Email Design
Marketing Automation
Individual Customer Automation
Customer Tagging & Segmentation
Intelligent Timing Delivery
Time Travel (Global 9am Delivery)
Basic Email Analytics
Powerful Email Analytics
A/B Testing
SPAM Scoring
Advanced Features
Webinar Integration
Hosting Webinar & Recording
Email from RSS Feeds
SMS Marketing
Postcard Mailing
Automatic Product Recommendations
Site Chat CRM Integration
Membership Site Service
Team / Enterprise Functions
Multiple User Accounts
Sales Team Lead Distribution
Salesforce Service Integration✔ (i)
Primary Features Funnels
Sales/Lead Funnels
Landing Pages
Exit Popups
Primary Features Sales & Payments
eCommerce Integrations
Full Payment Gateways
Abandoned Cart Integration
Win Back / Bounce Back
Payment Mgt
Discount Coupons
Referral Program Mgt
CRM & Remarketing
CRM & Deal Management
Cross Platform Journey Tracking
Activity Scoring
3rd Party Integrations103+
Zapier App Integration
Security & Certifications
GDPR Compliant
SSL TLS Encryption
EU-US Privacy Shield
Ease of Use☆☆☆☆
Customer Satisfaction☆☆☆☆
Customer Twitter Sentiment☆☆☆☆☆
Support (Chat, Email, Phone)Chat, Email
Support Times12/7
Response TimeImmediate
Customer Support☆☆☆☆
Visit the VendorVisit Ontraport
Ontraport - Full Service & Features Data Sheet

How We Rated the Service

Email Service Provider RatingsPrice Monthly (15-20% Discounts on Yearly Payments)
Value for MoneyPrice Rating. Price Per 10,000 contacts
FeaturesHow Complete is the Toolset
DeliverabilityEmail Deliverability ☆☆☆60% ☆☆☆☆80% ☆☆☆☆☆90% Deliverability Results from multiple sources.
Ease of UseOur rating on ease of use and design
Client SatisfactionUsing Twitter Customer Sentiment: https://www.csc2.ncsu.edu/faculty/healey/tweet_viz/tweet_app/ we rated the tweets about the service
SupportAverage Ratings of Support Times, Response Times & Accessibility
Price ModelEntry Level/ Basic Package Prices – Per Contact Model = $ per ‘000 Contacts “unlimited Sends” or “Per Email Model per ‘000 email sends – Unlimited Contacts
Primary Features eMail
Email TemplatesIs there a broad selection of predesigned email templates?
Email ImagesAre images for emails available for free?
Email Form TemplatesPredesigned website ready templates for capturing new subscribers
Drag & Drop Email DesignEasily design great looking emails without HTML code
AutorespondersAre timed and action-driven autoresponders available?
Marketing AutomationAbility to automate sequences of emails to customers
Individual Customer AutomationAutomation to tailor and personalize email content
Customer Tagging & SegmentationAbility to Tag, Segment & retarget customers by their actions, locations, time zones
Intelligent Timing DeliveryService optimizes send times based on when the customer previously opened emails
Time Travel (Global 9 am Delivery)The ability to target a specific time globally e.g. delivery occurs at 9 am according to contacts time zone.
Basic Email AnalyticsReporting to allow reporting on list size, growth, open rates, bounce rates, etc.
Powerful Email AnalyticsAbility to see globally and individually the customer journey, actions, onsite and in email
A/B TestingMultiple sends with different content to test success rate
SPAM ScoringDoes the service check your content to make sure your messages are not flagged as SPAM
Advanced Features
Webinar IntegrationIntegrations Available for 3rd Party Webinar Services
Hosting Webinar & RecordingFull Webinar Hosting, Recording & Storage Service
Email from RSS FeedsCan you generate automatic emails from your website RSS feed?
SMS MarketingCan you send SMS messages and sequence and auto-respond?
Automatic Product RecommendationsAbility to insert product recommendations into emails – great for eCommerce businesses
Facebook RetargetingThe ability to retarget potential customer on Facebook after they visit your website or signup to your list
Site Chat CRM IntegrationIntegrated site chat which enables your contacts’ activities or requests to be added into your CRM or Marketing Automation for further sequencing
Membership Site ServiceDoes the provider offer site membership user management services
Team / Enterprise Functions
Multiple User AccountsAdding multiple user or sub-user accounts so that you can collaborate with your team
Sales Team Lead DistributionSales team workflow to distribute contact and sales lead capture.
Salesforce Service Integration
Primary Features Funnels
Surveys/PollsIs there an integrated survey & customer polling service included in the price?
Sales/Lead FunnelsAbility to visualize sales funnels and the customer journey through the pipeline
Landing PagesHosted pending pages integrated into your marketing automation
Exit PopupsAdvanced exit popup for your website available
Primary Features Sales & Payments
eCommerce IntegrationsNative full suite eCommerce integrations available
Full Payment GatewaysDoes the provider offer full turnkey payment gateways integrated into service?
Abandoned Cart IntegrationAbility to follow up with customers who did not complete a purchase
Win Back / Bounce BackAn effective solution for launching customer win-back campaigns
Payment Mgt
Discount CouponsIntegrated discount or promotional coupon service connected to payment gateways
Referral Program MgtCan you manage your own referral/affiliate program through the service – normally an expensive 3rd party service?
CRM & Remarketing
CRM & Deal ManagementIs there an effective customer contact and relationship management system available?
Cross-Platform Journey TrackingThe ability to track customers activities across difference platforms, Website, Facebook, Email, SMS
Activity ScoringFunctionality to allow the grading of contacts/prospects by their activities, e.g., Points Scoring
3rd Party IntegrationsHow many 3rd party integrations are available through the platform?
Zapier App IntegrationZapier provides over 1500 integrations, is Zapier available with this provider?
DeliverabilityEmail Deliverability ☆☆☆60% ☆☆☆☆80% ☆☆☆☆☆90% Deliverability Results from multiple sources.
Security & Certifications
GDPR CompliantCompliant to the EU General Data Protection Regulations
SSL TLS EncryptionThe site uses strong encryption
EU-US Privacy ShieldCertified under the EU-US Privacy Shield.
Ease of UseOur rating on ease of use and design
Customer SatisfactionUsing the independent ratings from Trustpilot Users – we also filtered out obviously biased ratings. Blank means no ratings were available
Customer Twitter SentimentUsing https://www.csc2.ncsu.edu/faculty/healey/tweet_viz/tweet_app/ we rated the tweets about the service
Customer SupportSupport (Chat, Email, Phone)
Support Times
Response Time
Average Ratings of Support Times, Response Times & Accessibility


Barry's 25 years of experience with Silicon Valley Corporations such as IBM, Compaq, Hewlett Packard, Hewlett Packard Enterprise & DXC Technology enables him to share his knowledge of succeeding in today's professional corporate environments and develop a great work life for yourself.

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