There is so much talk from email marketing guru’s about the best time to deliver email marketing messages. But the simple fact is that there IS NO SINGLE BEST TIME To Send an Email.
The Best Time To Send Marketing Emails?
The best time to deliver an email is when the person is most likely to be awake, engaged, and ready to open the message, read it, and take action. This best time of day to send email is completely dependent on the person, their time-zone, and sleeping habits.
Some folks are night people; some are early risers. Some work night shift, some do email at work?
The single best time to deliver an email is when that person usually reads their email.
Delivering email at the right time for every person cannot be done by a human. That is when artificial intelligence, or at least machine learning, kicks in to do the job. Here are the email marketing companies delivering email at the perfect time for individuals.
1. GetResponse: Perfect Email Timing & Time Zone Delivery
GetResponse is simply one of the best email marketing services around, with a complete portfolio of services.
Combining fantastic entry-level pricing with a set of powerful CRM & eCommerce services that will grow with your business and also drive your business forward.
Pros
★ Best In Class Pricing
★ Excellent Email Deliverability
★ Intelligent Time of Day Delivery
★ Time Zone Specific Delivery
★ Fully Integrated Landing Pages & Payment Gateways
★ Dedicated Line To Account Manager
Cons
✘ No Free Tier
✘ Spam Check Very Stringent
Email Perfect Timing
Perfect timing is a really intelligent way to deliver your emails at the precise moment your customer is most likely to open them. GetResponse uses algorithms to analyze your contact’s opening times. If your contact is an early riser and usually opens your emails at 5 am, then the algorithm takes account of this information and delivers future messages at this time. This means every single contact has the right message at the right time according to their behavior; this is fantastic. GetResponse claims Perfect Timing increases open rates by 23% and click-through rates by 20%, and I do not doubt them.
Email Time Travel
If you operate a business that spans multiple time zones, then this feature is perfect for you. Suppose you have a special offer that runs from 9 am to 5 pm on a specific day. You can use the Time Travel Feature to time your email’s arrival for exactly 9 am on that day in their timezone.
GetResponse Email Marketing Visualization
Primary Features: AutoFunnel
Only 3 of our tested companies provide a Sales Funnel service. GetResponse arguably does this better than its competitors by having services that cover the entire sales process.
[Related Article: Read the Full Detailed GetResponse Review]
Amazingly AutoFunnel is part of the GetResponse Plus Plan, and for only $179- per month, you can host 25,000 contacts and get access to the entire portfolio of AutoFunnel related services.
Ease of Use & Customer Ratings
Using as many independent sources as possible, we have rated the services provided.
| Our rating on ease of use and design | ☆☆☆☆☆ |
| Using the independent ratings from Trustpilot Users – we also filtered out obviously biased ratings. | ☆☆ |
| Customer Twitter Sentiment Index | ☆☆☆☆☆ |
| Support (Chat, Email, Phone) | Chat, Email |
| Support Times | 24/7 |
| Response Time | Immediate |
| Average Ratings of Support Times, Response Times & Accessibility | ☆☆☆☆ |
GetResponse scores highly in both ease of use and their modern approach to design. Despite the vast and powerful array of features and functions, the service is easy to navigate and use.
GetResponse Summary
GetResponse offers a fully integrated service with practically every feature you can imagine. Surprisingly they can compete effectively at both ends of the price spectrum, offering industry-leading low prices for Startups and SMB’s and offering a full spectrum Pro service for the enterprise. Whichever tier of service you choose, you can be sure GetResponse will grow with and help grow your business.
2. SendX: Time-Zone & Intelligent Email Timing
SendX is one of the newest email marketing services existing for just a few years, but this enables it to do things differently.
SendX’s focus on email deliverability, customer service, and marketing automation, all at the best price point, makes it a solid choice for startups & small to medium businesses.
Packed full of great features like one-click resend to unopened and automated geo-targeted timezone deliverability and best open time deliverability make it a worthy winner.
Pros
★ The Lowest Price
★ Excellent Email Deliverability + Smart Deliverability + Geo-Targeted Deliverability + Push Notifications
★ 24/7 Phone & Chat Support
★ Excellent Customer Satisfaction Ratings
★ 50+ email Templates +1/2 Million Stock Photos
★ Good Automation, Segmentation & Tagging
Cons
✘ No CRM
✘ No Funnels
SendX Pricing
When it comes to pricing, SendX is the leader. They are actually the lowest cost service provider in 4 of the 5 categories, meaning if you have, or plan to have more than 500 contacts, then SendX is the best choice.
Competitor Pricing Table – All Email Marketing Services
| Value Ratings |  |  |  |  |  |  |  |  |  |  |  |  |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Value | ☆☆☆☆☆ | ☆☆☆☆☆ | ☆☆☆☆☆ | ☆☆☆☆ | ☆☆☆☆ | ☆☆☆☆ | ☆☆ | ☆☆☆☆ | ☆☆☆☆ | ☆☆☆ | ☆☆☆☆ | ☆☆☆☆ |
| Model | Contact | Contact | Contact | Contact | Contact | Contact | Contact | Contact | Contact | Contact | ||
| Free-Tier | No | No | No | Yes | No | No | Yes | No | No | No | 6K/m - $0 | 9K/m - $0 |
| #Contacts | ||||||||||||
| 500 | $7.49 | $15 | $19 | $13 | $17 | $25 | $15 | $9 | $30 | $79 | 30K/m - $9.65 | 40K/m - $25 |
| 2,500 | $15 | $25 | $29 | $30 | $38 | $49 | $50 | $39 | $50 | $147 | 60K/m - $18.95 | 60K/m - $39 |
| 10,000 | $39 | $65 | $69 | $76 | $81 | $119 | $99 | $111 | $110 | $297 | 150K/m - $69 | 120K/m - $67 |
| 25,000 | $112 | $145 | $149 | $144 | $191 | $166 | $219 | $179 | $199 | $497 | 450K/m - $230 | 350K/m - $173 |
| 50,0000 | $172 | $250 | $392 | $237 | $295 | $316 | $299 | $239 | $379 | $599=< 125K | ||
| Unlimited | $2,999 | $99 per extra 100K | ||||||||||
| Cost per Contact (cents) | 0.39 | 0.65 | 0.69 | 0.74 | 0.81 | 1 | 1 | 1.11 | 0.67 | 2.97 | NA | NA |
| Visit SendX Services | Visit GetResponse | Visit AWeber Services | Visit Benchmark | Visit ConstantContact | Visit ConvertKit | Visit Mailchimp | Visit ActiveCampaign | Visit iContact Services | Visit Ontraport | Visit MailJet Services | Visit SendinBlue |
Unlike most email service providers, SendX does not offer complicated tiers of service. There is simply one service & price, and this includes:
- Email Marketing Automation
- Unlimited Email Sends
- Segmentation, Tagging, Autoresponders, Drip Campaigns
- Signup Forms, Email Templates & Stock Photos
- Geo-location Timezone Delivery
- Intelligent Smart Delivery Based On User Open Patterns
- 1-Click Unopen Resends
- Multi-User Roles & Teams
- Free Migrations Service and much more.
What I like about the SendX pricing model is that it is simple and transparent. There are no hidden charges, and they will even migrate you from another service provider free of charge; this is impressive.
SendX Email Marketing & Automation Features
SendX offers a selection of pre-designed email templates and a good selection of high-quality images for use in your email campaigns. The email design process is also fully drag-and-drop, making crafting your message a breeze.
In fact, SendX has a collection of 50+ high converting newsletter templates and impressive 1/2 million licensed images, the most of any other provider. This will ensure your emails will look professional and unique.
SendX Service Overview Video
Visit SendX for a Free 14 Day Trial
SendX Smart Send – Machine Learning?
We see a powerful trend in the industry towards machine learning to improve email services. Take, for example, the excellent innovations by SendX, which enables you to target each contact with an email delivered at the usual time they open emails, so if your contact reads their emails at 6:30 am weekdays, the email will be delivered then, so it is at the top of the inbox. You can also deliver the email at, for example, 9 am in every timezone.
So, SendX is providing innovative uses of AI and machine learning, all at the industry’s best price point.
Surprisingly, not all email newsletter providers offer this service. To view the other vendors offering this service, check out our Email Service Master Comparison Table.
Ease of Use & Customer Ratings
Using as many independent sources as possible, we have rated the services provided.
| Our rating on ease of use and design | ☆☆☆☆☆ |
| Using the independent ratings from Trustpilot Users – we also filtered out obviously biased ratings. | N/A |
| Customer Twitter Sentiment Index | ☆☆☆☆☆ |
| Support (Chat, Email, Phone) | Phone, Chat, Email |
| Support Times | 24/7 |
| Response Time | Immediate |
| Average Ratings of Support Times, Response Times & Accessibility | ☆☆☆☆☆ |
SendX scores highly in customer service and customer satisfaction. Whatever problem you may be facing, the talented and passionate support team is available instantly, the support service is easy to navigate and use. I asked a question on the website via the chatbot and was then immediately transferred to a human, who helped me out and offered me a free phone consultation.
SendX Review Summary
SendX’s focus on email deliverability, customer service, and marketing automation, all at the best price point, makes it a solid choice for startups & small to medium businesses. Packed full of great features like one-click resend to unopened and automated geo-targeted timezone deliverability and best open time deliverability make it a worthy winner.
Visit SendX for a Free 14 Day Trial
3. ActiveCampaign: Intelligent Timing Delivery
ActiveCampaign is simply one of the best email marketing services, according to our testing.
Combining high-quality analytics, landing pages, full payment gateways, and multi-platform customer journey tracking.
They are a class act.
Pros
★ Intelligent Timing Delivery
★ Excellent Email Deliverability
★ Full Suite of CRM Features
★ Sales Funnels
★ Fully Integrated Landing Pages & Payment Gateways
★ Dedicated Line To Account Manager
Cons
✘ Higher Than Average Pricing
ActiveCampaign Email Marketing & Automation Features
Out of all the email marketing companies we tested, ActiveCampaign offers the full suite of email marketing and automation features.
Like all of the services reviewed, they offer a huge selection of pre-designed email templates and a good selection of high-quality images for use in your email campaigns. The email design process is also fully drag-and-drop, making crafting your message a breeze.
Special Feature: Customer Experience Automation (CXA)
Customer Experience Automation (CXA) is the ability for automation to customize itself to every individual customer—so you can get better results from the same amount of work. When you create next-gen automation, you create a single simple flow. Machine learning and other dynamic features turn that flow into hundreds of unique experiences–created fresh for every person. Our automation accomplishes this in a few ways:
Email Timing & Predictive Sending
- Timing: Create unique pauses and send times so that every message arrives at the perfect moment.
- Predictive Sending: this product is a major step to providing automation that helps you give every customer a truly unique experience.
- Send automation emails at the most impactful time for each individual.
- Truly optimized send times at the contact level vs. account level
- Available in Professional and Enterprise plans
- Routing: Send people through a unique sequence that makes sense for them.
- Content: Customize every message for each person who sees it.
Customer Experience Automation (CXA) Video
Reporting & Analytics
ActiveCampaign has a solid set of basic and advanced reporting and analytics. You will have the ability to analyze and improve your campaigns with reporting that allows you to compare desktop versus mobile, regional performance, or even global performance. The reporting features even map the individual to their location on a map and uncovers open rates, click rates. This can be invaluable if you plan a roadshow, conference, or any regional activity, as you can visualize and target your clients in that area. They even have a timeline view where you can replay the opens and clicks as they happened. Very nice.
[Related Post – Compare All Email Marketing Services Side By Side]
Of course, you can also see list growth, unsubscribes, and even social shares. Finally and importantly, A/B Testing, the ability to test the email performance with different subject lines and content, is included even with the Basic starter package.
[Related Article: Active Campaign Pipelines Details in Our Full Review]
Ease of Use & Customer Ratings
Using as many independent sources as possible, we have rated the services provided.
| Our rating on ease of use and design | ☆☆☆☆ |
| Using the independent ratings from Trustpilot Users – we also filtered out obviously biased ratings. | ☆☆☆☆ |
| Customer Twitter Sentiment Index | ☆☆☆☆☆ |
| Support (Chat, Email, Phone) | Chat, Email |
| Support Times | 10/5 |
| Response Time | Immediate |
| Average Ratings of Support Times, Response Times & Accessibility | ☆☆☆☆☆ |
ActiveCampaign scores highly in customer service and customer satisfaction. Despite the vast and powerful array of features and functions, the service is easy to navigate and use.
ActiveCampaign Review Summary
ActiveCampaign offers an almost complete set of tools, and what it does not provide natively is covered with 250+ integrations. Its customers are extremely happy and willing to pay a little more to get the highest customer service levels and personal support. Innovation in AI and Machine learning allows great features to bubble to the surface, such as predictive sending and predictive win probability reporting.
4. MailChimp: TimeWarp Delivery
MailChimp is one of the older email marketing services, and since its launch in 2001, it has made great strides in gaining small business customers across the digital marketing industry. It became one of the email newsletter behemoths. As you can see from our article on choosing the best email software, many entrepreneurs still use MailChimp. But during the thousands of hours of researching and testing email marketing services, we have found MailChimp’s service to be lacking.
Pros
★ Facebook & Instagram Adverts Integrated
★ RSS to Email
★ Email Updated to Facebook
★ Abandoned Shopping Cart Followup
★ Customer Specific Delivery Times
★ Time Zone Delivery Times
Cons
✘ Customer Satisfaction
✘ Pricing
✘ Trustpilot Ratings
✘ Limited Features
Top of Inbox Delivery Timing?
Top of Inbox Delivery, you to target each contact with an email delivered at the usual time they open emails, so if your contact reads their emails at 6:30 am weekdays, the email will be delivered then, so it is at the top of the inbox You can also deliver the email at, for example, 9 am in every timezone.
MailChimp Timewarp Delivery – Nicely Implemented
Other vendors also offer this functionality; it is called “Time Travel” by GetResponse. ActiveCampaign and SendX also have similar functionality.
[Related Post – Compare All Email Marketing Services Side By Side]
Lack of Advanced Features
MailChimp is clearly not aiming at enterprise customers. There is some limited possibility to host multiple accounts to enable better workflow and collaboration in the marketing department.
There is also no mechanism for customer relationship management (CRM). So if you are part of a larger team, you will want to consider ActiveCampaign or Ontraport. GetResponse has a great price point and a complete set of features.
Out of all tests, only three software vendors offer a fully integrated site chat function; Mailchimp is not one of them.
Ease of Use & Customer Ratings
Using as many independent sources as possible, we have rated the services provided.
| Our rating on ease of use and design | ☆☆☆ |
| Using the independent ratings from Trustpilot Users – we also filtered out obviously biased ratings. | ☆ |
| Customer Twitter Sentiment Index | ☆☆ |
| Support (Chat, Email, Phone) | Chat, Email |
| Support Times | 24/7 |
| Response Time | Delayed |
| Average Ratings of Support Times, Response Times & Accessibility | ☆ |
MailChimp has recently raised its prices, which does not impress its customers, but the biggest issues are customer service levels and the technical issues with the service availability.
Take a look and the Twitter Sentiment (type MailChimp into the query box), and you can see the negativity and tweets categorized. You can also look at the Trustpilot scores for MailChimp, with 55% of its own customers rating it Bad.
MailChimp Review Summary
MailChimp offers a free service to host up to 2,000 contacts, which is unique and good for startups with a $0 budget. But MailChimp is also suffering a host of problems, with unhappy customers, a high price to features ratio, and system availability technical issues. With crushing Trustpilot ratings, can MailChimp pull through?
5. SendinBlue: Smart Send Timing Delivery.
SendinBlue offers Send Time Optimization with their Premium package prices at $49 per month.
The service also includes:
- Time Zone Specific Delivery
- Unlimited Contacts
- Email Automation
- SMS Send & Personalization
- A/B Testing
- Site Chat
- Sales CRM
Ease of Use & Customer Ratings
Using as many independent sources as possible, we have rated the services provided.
| Our rating on ease of use and design | ☆☆☆☆ |
| Using the independent ratings from Trustpilot Users – we also filtered out obviously biased ratings. | ☆☆☆☆ |
| Customer Twitter Sentiment Index | ☆☆ |
| Support (Chat, Email, Phone) | Limited |
| Support Times | 10/5 |
| Response Time | Delayed |
| Average Ratings of Support Times, Response Times & Accessibility | ☆☆ |
Email Automation & Intelligent Delivery Comparison Table
| Primary Features eMail | | | | | | | | | | | | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| eMail Templates | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ |
| eMail Images | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ |
| Email Forms | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ |
| Drag & Drop | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ |
| Autoresponders | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ |
| Automation | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ |
| Personalization | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ |
| Tagging & Segmentation | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ |
| Intelligent Timing Delivery | ✔ | ✔ | ✔ | ✔ | ✔ | |||||||
| Time Zone Delivery | ✔ | ✔ | ✔ | |||||||||
| Email Analytics | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ |
| Power Analytics | ✔ | ✔ | ✔ | ✔ | ||||||||
| A/B Testing | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ |
| SPAM Scoring | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ |
| Visit the Vendor | Visit GetResponse | Visit SendX Services | Visit ActiveCampaign | Visit Ontraport | Visit Mailchimp | Visit SendinBlue | Visit AWeber Services | Visit ConvertKit | Visit Benchmark | Visit iContact Services | Visit ConstantContact | Visit MailJet Services |
